While we weren’t looking, even mid-priced avionics retrofits have surpassed the cost of a new engine—often making the instrument panel the most expensive piece of the aircraft. Shouldn’t buyers demand stellar quality and product support? Of course they should.
So with that simple point in mind, we put together an avionics satisfaction survey. While we concluded that manufacturers generally keep buyers happy, there’s always room for improvement in interfacing, support and compatibility across brands. The good news is that it appears the supply chain has loosened up, and buyers are mostly pleased with avionics shops and installers who know how to schedule and support the installation when the ink on that eye-watering check dries.