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Customers complain about Thielerts slow support, lack of ready parts supply and Diamond is apparently so irritated with Thielert that it has started its own engine

company to build the better diesel mousetrap. What went wrong here? In a market that appears so receptive to economical new technology engines, how could Thielert have stirred such ire?
To be sure, many of the Thielert diesels problems appear to be routine teething pains anyone in the aviation business would not only understand, but expect. Its unrealistic to imagine that new technology will take the field without significant bumps and setbacks. But the company doing the fielding has to jolly customers along with ready and unquestioning support and generous warranty response that sends the clear message that “were all in this together.” But customers complain that Thielert hasnt done this. “These guys,” one owner of a diesel-powered Cessna 172 told us, “have a lot to learn about customer service.” Customer service issues aside, Thielert is just now introducing the new-and-improved variant of the Centurion, the 2.0, which it says will correct the 1.7s deficiencies and offer an extended TBR to 2400 hours. Customers are receptive, but many say their patience isn’t infinite.
Our Findings
With growing curiosity, weve been covering the diesel revolution since it declared itself in 2002. With its 135-HP Centurion 1.7 diesel influenced by a Mercedes-Benz