Slow Burn
Journalists who have covered wars have a saying: The first casualty is the truth. The same can be said of squabbles between customers and companies who try to sell them things, something we see a lot of around here.
As part of Aviation Consumers charter to its readers, we find ourselves as a neutral third party in many of these disputes. I wish I could say that being a referee is fun and rewarding but the fact of the matter is that its neither. But as the old clich goes, someones got to do it.
Fairness dictates that we listen to both sides of the sad story and try to draw some kind of conclusion that will prove useful to our readers. Very often, these disagreements degrade to finge…